Clients may put their membership on hold, for a period no less than thirty (30) days (or one calendar month), and for up to ninety (90) days (three calendar months) per calendar year. Notice of hold must be provided via our Membership Hold Request Form located on our website. Requests must be made prior to the first day of the requested hold and will not be issued retroactively. Holds cannot be issued for personal travel under 3 weeks. All payments drawn prior to the requested hold will not be refunded. Clients will not be billed for hold months, and billing will resume automatically upon end of the hold period. Holds longer than ninety (90) days may be issued for members of the military on temporary duty assignment with advanced notification. If a client chooses to cancel membership during the hold period, written notification must be issued within 30 days prior to the end of the hold period, otherwise clients will be charged a final month of membership upon hold release.
Month-to-Month plans and memberships can be canceled at any time, however all cancellation requests must be submitted via our Cancellation Form, which is located on our Website under Membership Management. This form must be received thirty (30) days prior to your credit/debit card processing date. All plans and monthly memberships require a minimum of 30 days written notice prior to next billing date to assure cancellation of automatic payments. Cancellation requests submitted within the 30 day billing cycle will result in a final payment drawn from your account on your established auto draft date. Once final payment has been drawn from your account, clients will have 30 days from the last bill date to use the facilities. It is your responsibility to provide written notice 30 days in advance of your next billing date. There will be no refund issued once a payment has been charged to your credit card.